Terms & Conditions

1. Definitions

In these Terms and Conditions:

• "Agreement" means these Terms and Conditions together with any engagement scope document signed between the parties.
• "Client" or "You" means the individual or organisation accessing our website or engaging our services.
• "We", "Us", "Our" refers to Sinar Counsel, a business advisory practice registered in Malaysia.
• "Services" means the advisory engagements offered by Sinar Counsel, including the Reporting Catalogue Conversation, BI Platform Advisory, and Dashboard Practice Workshop.
• "Content" means text, documents, reports, workshop materials and any other materials produced by Sinar Counsel in connection with an engagement.

2. Acceptance of Terms

By accessing this website or engaging our services, you confirm that you have read, understood and agree to be bound by these Terms. If you are acting on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Our services are intended for business and professional use. You must be at least 18 years of age to engage with us. We reserve the right to decline any engagement at our discretion.

3. Service Description

Sinar Counsel provides business intelligence advisory services to organisations primarily in Malaysia. Services are delivered in the form of written advisory documents and structured workshops. Details of each service, including scope, duration and pricing, are available on our website at https://sinar-counsel.club/solutions.html and are confirmed in writing before any engagement begins.

Services are available to organisations based in Malaysia. Engagements with organisations outside Malaysia are considered on a case-by-case basis and are subject to a supplementary scoping conversation.

4. Engagement Process

All engagements proceed as follows:

1. An initial scoping conversation at no charge.
2. A written scope document confirming deliverables, timeline and fixed price.
3. Commencement of work upon written acceptance by the Client.
4. Delivery of the agreed output within the stated timeline.

No work is undertaken until the scope document is accepted in writing. Any request to expand scope during an engagement will be addressed through a supplementary written agreement and separate pricing.

5. Pricing and Payment

All prices are in Malaysian Ringgit (RM) and are stated inclusive of applicable taxes unless otherwise specified. Prices are fixed as stated in the engagement scope document and are not subject to variation based on the duration or complexity of work actually performed within the agreed scope.

Payment is due within 14 days of invoice. Invoices are issued upon commencement of an engagement or, for the Dashboard Practice Workshop, upon confirmation of participant places. We reserve the right to suspend work where payment is not received within agreed terms.

6. Cancellation and Refunds

Where an engagement is cancelled by the Client before commencement, no charge applies. Where work has commenced, a proportionate fee reflecting work performed to the date of cancellation will be charged.

For the Dashboard Practice Workshop, cancellations received more than 14 days before the workshop date will receive a full refund. Cancellations within 14 days of the workshop date are not refundable, though a substitute participant may be nominated at any time.

7. Confidentiality

We treat all Client information, materials and data reviewed during an engagement as confidential. We will not disclose Client information to third parties except where required by law or where the Client has provided explicit written consent. Client materials will not be retained beyond the period stated in our Privacy Policy.

Where a formal confidentiality or non-disclosure agreement is required by the Client, this should be raised before commencement of the scoping conversation.

8. Intellectual Property

All written outputs, reports, workshop materials and other Content produced by Sinar Counsel remain the intellectual property of Sinar Counsel until full payment is received, at which point the Client is granted a non-exclusive, non-transferable licence to use the Content within their organisation for internal business purposes.

Clients may not reproduce, publish or distribute Content produced by Sinar Counsel to third parties without our prior written consent.

9. Disclaimers

Advisory outputs represent the considered view of Sinar Counsel based on information available at the time of the engagement. They do not constitute legal, financial, accounting or regulatory advice. Organisations should engage appropriately qualified professionals for advice in those fields.

We do not accept responsibility for outcomes arising from decisions made on the basis of our advisory outputs, or for changes in the market, platform landscape or regulatory environment that occur after the engagement concludes.

10. Limitation of Liability

To the extent permitted by Malaysian law, our total liability to any Client in connection with any engagement shall not exceed the fees paid by the Client for that engagement. We shall not be liable for indirect, consequential or incidental losses.

11. Website Use

You may use this website for legitimate purposes related to understanding and engaging our services. You must not use this website in any way that is unlawful, harmful or that infringes the rights of others. We reserve the right to restrict access without notice.

12. Termination

Either party may terminate an engagement with written notice where the other party is in material breach of these Terms and has failed to remedy that breach within 14 days of written notification. On termination, the Client shall pay for all work performed to the date of termination.

13. Dispute Resolution

We prefer to resolve any disputes through direct conversation. If a dispute cannot be resolved informally within 30 days, either party may refer the matter to mediation in Kuala Lumpur under the rules of the Malaysian Mediation Centre before commencing litigation.

These Terms are governed by the laws of Malaysia. Any proceedings shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur.

14. General Provisions

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force. Our failure to enforce any right does not constitute a waiver of that right. These Terms, together with any engagement scope document, constitute the entire agreement between the parties in relation to an engagement.

15. Changes to These Terms

We may update these Terms from time to time. The current version is always available at https://sinar-counsel.club/terms-conditions.html. Continued use of our website or services after an update constitutes acceptance of the revised Terms.

16. Contact

For any questions about these Terms, please contact us:

• Email: [email protected]
• Address: Sinar Counsel, 5 Lorong Bukit Pantai, 59100 Kuala Lumpur, Malaysia
• Telephone: +60 3 4271 9586